Complaints Policy

• Challenge payment or activation.
• Refund decision or delay.
• Trading-rule calculation, breach, phase result, or account status.
• Trading credentials or account access.
• KYC request, status, rejection, privacy, or document handling.
• Referral qualification, reward, approval, or payment.
• Trading-profit or referral withdrawal.
• Security, unauthorized activity, misleading content, or staff conduct.

1. Open the Support Center and create a private ticket, or email support.optionfunds@gmail.com.
2. State that the message is a formal complaint.
3. Provide the account ID, relevant payment or withdrawal ID, dates, amount, rule, and requested resolution.
4. Attach relevant screenshots or records through the official support channel.
5. Do not provide passwords, trading passwords, private keys, or seed phrases.

OptionFunds aims to acknowledge a complaint within 2 business days and provide a ticket or reference for follow-up.

The reviewer may examine account records, rules, balance and equity history, trades, payments, challenge activation, KYC status, referral records, withdrawals, support messages, notifications, and audit records.

The complainant may be asked for additional information limited to what is reasonably necessary to decide the issue.

OptionFunds aims to issue a substantive response within 10 business days. Complex matters may take longer. When delayed, the user should receive an update explaining the reason and the next expected step.

• Explanation with supporting account records.
• Correction of data, status, balance, phase, or account access.
• Replacement credentials or technical remediation.
• Refund, partial refund, payout, or reversal where eligible.
• Request for more evidence.
• Rejection with a clear reason and policy reference.

A user who disagrees with the first response may request a second review and identify the error, missing evidence, or policy point. The second reviewer should consider the new information rather than simply repeat the original response.

Suspected account takeover, unauthorized withdrawal, identity-document exposure, phishing, or payment-address substitution should be reported immediately. The user should change account passwords and protect wallet access while the matter is investigated.

The complaint process does not remove rights available under applicable consumer, data-protection, contract, or financial-services law. Depending on location and the issue, the user may contact an appropriate regulator, data-protection authority, consumer body, payment provider, court, or dispute-resolution service.

Governing law: -.