Refund Policy

This policy applies to challenge-fee payments made through OptionFunds. It does not convert an evaluation fee into a customer deposit and does not guarantee a refund after the service has been delivered or used.

A refund request must normally be submitted within 14 calendar days after payment confirmation.

Mandatory consumer rights in the user's location apply even when they provide a longer period or additional remedy.

• The payment was duplicated or materially overpaid.
• The payment was confirmed but the selected challenge was not activated within a reasonable period.
• A technical failure prevented delivery and OptionFunds could not provide a working replacement.
• The customer requested cancellation within the stated window before credentials were issued or revealed, before trading began, and before material challenge use.
• A refund is required by applicable law.

• The challenge was activated and trading began.
• Trading credentials were issued or revealed and the service was materially accessed.
• The account failed a published trading rule.
• The user changed strategy, no longer wishes to trade, or is dissatisfied with trading results.
• The user sent the wrong asset, used the wrong network, or entered an incorrect external address not controlled by OptionFunds.
• The account was suspended for fraud, account sharing, false identity information, payment manipulation, or prohibited activity.

A cryptocurrency refund is based on the confirmed payment record. The returned asset, conversion method, and amount should be stated before the refund is sent. Network fees and asset-price movements may affect the final amount unless the refund is required because of an OptionFunds error.

The customer must provide a compatible wallet and network. Blockchain transfers cannot usually be reversed after broadcast.

1. Open a private ticket in Support Center or email support.optionfunds@gmail.com.
2. Provide the account ID, payment ID, order ID, date, amount, asset, network, and reason.
3. Do not send passwords, seed phrases, or private keys.
4. Provide additional evidence only through the official support channel.

OptionFunds may review payment confirmation, challenge activation, credential delivery, login activity, trading activity, prior refunds, fraud indicators, and communications. The written decision should state whether the request was approved, partially approved, rejected, or requires more information.

A customer who disagrees with a refund decision may submit a complaint under the Complaints Policy and include the refund ticket number and supporting evidence.